Warranty on Optec SpA products is 12 months, as stated in the sale general conditions. Optec SpA has the following Return Material Authorization procedure:
- Before returning any item, please ask for a RMA-number, calling our QA department.
- Fill-in the form, clearly specifying the problems for each item and send
this form together with the products.
- Important: the product should be labelled with the original label, which
includes Part Number and Serial Number. If this information is missing,
we cannot process the RMA.
- If the items have been tampered with or components are modified,
- Repairs under warranty are free of charge.
- In the case items are returned out of warranty or have been damaged
by the customer, failure investigation costs will be charged.
- Repairs out of warranty will be evaluated and an Offer will be provided
- Items not in warranty, will be repaired only under regular PO based on
- In the case missed PO, the items are shipped back 15 days after the
Download the RMA's procedure in pdf